FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Also please be aware that some of the images of our cracker contents are used to show customers the type of item they will be receiving inside their crackers and not necessarily the exact gift contents of the crackers. Our Product Descriptions will inform you if the contents of our crackers may vary from what is displayed in the contents image. If this the case please be assured that all contents used will be similar in type and value, as we are always adding new and interesting items to our gift lines.
You can view your Pro Tools Supply subscription information, including copies of your receipts on the Billing page.
Please be aware that this is only possible if you signed up online. In all other cases or if you have any questions related to your sales receipts, you can reach out to our billing team directly through
contact@protoolssupply.store or 00213 770 408 443
our returns policy
We understand that sometimes you may change your mind. That’s why you have 28 days to return any unwanted items to us. Any returned items must be in perfect condition and in the original packaging.
If you return your items within the 28 day period, we’ll process a full refund back to your original payment method.
Late Returns
If your items are returned to us outside of the 28 day period, then we’ll issue you with an eVoucher instead of a refund to your original payment method.
The 28 days will start from the day after the items were delivered to store, the 28 days starts from the day after the items were collected.
If you are returning items to the store after 28 days
We’ll send the eVoucher to you via email. The store can also print the eVoucher as a receipt.
If you are returning items via a local courier, parcel shop or Royal Mail
The eVoucher will be sent to you via email. It can take up to 7 days for the items to be scanned into our warehouse, although it is usually much quicker.
For more information contact us contact@protoolssupply.store or 00213 770 408 443
out-of-stock is in if and when the item will be available in the future. Backorder means temporary unavailability with a commitment to restock. It refers to a delay in fulfillment rather than a complete absence. On the other hand.
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed for a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, please contact us via email or phone. You will receive a shipping confirmation email once your order has been shipped containing your order invoice. All shipments are not tracked and you can always check with our team through our communication channels.
CONTACT US FOR ANY QUESTIONS
