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Payment and Shipping

Thank you for visiting and shopping at www.protoolssupply.store Below are the terms and conditions that constitute your shipping policy.

Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed for a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, please contact us via email or phone.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout as follows:

● Regular products (up to 30*30*30 and weighing less than 3 kg)

Shipping destination Shipping time
region hassi messaoud :2-3 working days
Other provinces 5-6 working days

● Large and heavy products

Type Dimensions
middle *60 *60 *60 up to 24 kg
big greater than 60 cm
Too big Pallet (1 cubic meter)
Delivery delays may occur at times.

Confirm shipment and track order
You will receive a shipping confirmation email once your order has been shipped containing your order invoice. All shipments are not tracked and you can always check with our team through our communication channels.

Payment
Upon receipt of your order, we will send you an email confirming that we have received your order and that it is being processed. If you pay by CIB online payment, an authentication and authorization check will be performed by the card issuer and the payment will be debited and settled from your account at the time the order is placed. Otherwise, you will need to pay by direct bank transfer.

Pro tools supply takes care to ensure that the Site is secure and that your order and payment details remain confidential, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Data Security
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third party payment processing provider will be encrypted using Secured Sockets Layer technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask that you not share your password with anyone.

Once we receive your information, we will use strict procedures and security features to try to prevent your personal data from being lost, used or accessed in an unauthorized way.

Some of the Services include social networking features, chat rooms or forums. Please ensure that when using these features that you do not submit any personal data that you do not want other users to see, collect or use.

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